logo

You found our Beehive …

Did you know Bees do not have ears? Instead Bees produce low-frequency sounds with their wings during several of their dances, to add extra information. They can't hear sound in the air, but can hear vibrations through the hive walls, and do communicate in this way.
Luckily for you, we DO have ears and we're looking forward to hearing from you.

Contact us, we’d love to hear from you:

info@beallears.net
+420 720 191 291

Drobneho 52, Brno, Czech Republic, 60200

Contact us
 

Workshops

We offer a selection of different workshops, some in collaboration with other Global CX Leaders and some specific to Be All Ears. Our workshops are interactive, so do not expect to sit idle and bored, they are fun sessions where we combine a nice blend of theory with practical and proven methodologies.

2 Day

Customer Experience Masterclass – In partnership with Ian Golding

Delivery of a 2-day practical/interactive Customer Experience ‘masterclass’, teaching delegates how to ‘operationalise’ customer experience by taking them on a journey through Ian Golding’s generic Customer Experience Management framework

1 Day

CCXP Accreditation Training – In Partnership with Ian Golding

Delivery of specialist training to prepare candidates for the CCXP exam.

1 Day

Realising the Impact – The Missing Link in the CX Chain

Delivery of a workshop based around positive emotional connections which customers can build with your brand, or emotional connections you as a business can destroy! This workshop helps you understand the link in the CX chain and how you can combat this in your own environment.

1 Day

Reducing the Silos – Understanding Each Other

Silos exist in many corporations and despite many internal efforts still exist. This is a very open and interactive workshop which will help companies to combat this topic, giving you some practical takeaways, you can use in your own workplace. Note people are expected to be honest with one another in this session, this workshop is more suited to a singular corporation or start up where they wish to strengthen their team co-operation.

1 Day

The Customer Centric Start-up – What you should deliver and how you deliver it – In Partnership with James Dodkins

Scale with success and learn the customer centric secrets of companies like Uber, Netflix & AirBnB. This workshop incorporates insight into the world of start-ups from a CX perspective and why it is so important to embed a customer centric culture from the beginning of your start up journey. You can expect some very useful competencies and tips which you can take back to the fun start-up world you live in.

Interested in one of our workshops?

 

Perhaps you would like us to accommodate tailored workshops, whether it is a topic not found above or perhaps you would like a workshop delivered internally?

 

Currently our workshops are only available in English, if you would like to have a workshop delivered in Czech or German, please get in touch.

For upcoming dates of public workshops please follow our Events page. Whatever the need you can always contact us for more info