With a combined tenure of 20+ years’ experience in the contact/service/outsourcing industry, Be All Ears offers you a different perspective, looking at how your business ticks and where you can drive the right and most meaningful improvements. We have the knowledge of setting up and growing accounts from scratch as well as supporting tenured businesses. We are open with our communication and we do not hide behind our words.
Our unique ‘be’ approach provides you with the groundwork you need to kick-start your new journey onto your chosen path to success. We review a wide array of business metrics but more importantly we listen to the people. Taking this approach allows us to really get to the root causes of everyday customer & employee pain, with a view of working with you to formulate a tailor-made improvement plan. We stick by you and support you at every step of the way, but it is you driving the change. This is crucial for us, we will not sign off until we mutually agree that you understand our methods and have delivered the agreed results. You then have the experience to take things forward into your own ventures, and we can be proud you have embraced our support and our motto.
Be representative of yourself, the individual. Be YOU
Be representative of clients or customers. Be THEM
Be representative of your employer or partner. Be US
In today’s world, people centricity is crucial to the succession of any company. This goes hand in hand with life goals. Whether it be on a passive or active level, people interactions are part of our daily lives. To get the best out of people or for people, to succeed with life goals, to meet expectations professionally we must start with ourselves, the individual. Once we can look inside ourselves, understand our experiences and our journey, we can then start to look outside at others.
The Be All Ears principles have been designed to help guide you and relate to situations and experiences from every angle. This in turn allows the right decisions to be made successfully driving you and your business forward.
Be YOU, Be THEM, Be US
The principles, in line with the motto “be what you should be”, originated from looking into the past of previous engagements, understanding what went right as well as where improvements could have been made. Often from a personal perspective, a company, colleague, friend or loved one were not being what they should be, however when looking closer the decision or behaviour which influenced this statement, originated from an action first taken on that personal level.
This led to the definition of the three simple principles which can be used across a personal and professional basis. Principles which should be used when reviewing past experiences and most importantly pro-actively to predict future experiences.
Example areas where this methodology can work wonders:
Whatever your journey, we can relate, we can help, we can be what we should be…
Please get in touch for an informal discussion.