We have a diverse background in contact centres, service, sales and outsourcing. No matter what the industry, improvements are made based on understanding the needs of your customers, employees and peers. Some businesses find it difficult to handle social media demands and the millennial ways of working. Take this thought, along with the rest of the cross-departmental needs and of course the customers’ requirements for success, and you have yourself a wide array of data points to help drive positive changes. Listen to the people and let them drive the change by engaging the workforce, the customers and the management boards.
‘Be’ crosses over into the wonderful world of the working ‘bee’. Just like a honey bee, everyone in the workforce has a role to play; the queen remains the lead and the workforce deliver to the needs of the hive, and their customers. This way of working for the bee has rarely changed, yet in our modern workforces we are constantly having to adapt.
Like bees, we all have a role to play, but just how are we delivering to these role requirements?